Refund Policy

1. Scope

This Refund & Cancellation Policy is issued by Kakus Enterprises Private Limited (GSTIN 29AAJCK3353N1ZY), which operates the Finoron platform at finoron.com. It applies to all paid subscriptions on Finoron(Premium, Pro, and any other paid tiers) across all billing cycles (monthly, quarterly, yearly). All prices are in Indian Rupees (INR) and are inclusive of applicable taxes (GST where applicable) unless stated otherwise. Payments are processed by Razorpay Software Private Limited on our behalf.

2. Auto-Renewal of Subscriptions

Your subscription renews automatically at the end of each billing cycle via the e-mandate / UPI AutoPay / card mandate you authorised at signup. To avoid being charged for the next cycle, you must cancel at least 24 hours before the next renewal date. You can cancel any time from Billing & Subscription in your account.

3. Cancellation

You can cancel your subscription at any time from your account. Upon cancellation, your paid access continues until the end of the current billing period — no further renewals will be attempted. No partial refunds are issued for unused days in the current billing cycle.

4. Refund Eligibility

7-day refund window (first-time subscribers only): If you are a first-time subscriber and are not satisfied with your paid plan, you may request a full refund within 7 calendar days of your initial purchase. This one-time window does not apply to renewals.

After 7 days: Subscription fees are non-refundable. You may still cancel to stop future auto-renewals.

Annual / quarterly plans: The 7-day window applies to the initial purchase only. We do not issue pro-rata refunds if you cancel an annual plan mid-year.

5. How to Request a Refund

Email support@finoron.com from your registered email address within the 7-day window. Please include your Razorpay payment ID (visible on /billing) and a brief reason. We acknowledge refund requests within 2 business days.

6. Refund Processing Time

Approved refunds are initiated within 5–7 business days from the date of approval. The refund is credited back to the original payment method. Depending on your bank or card network, it may take an additional 5–10 business days to reflect in your account. For UPI payments, refunds typically settle within 3 business days.

7. Failed or Disputed Payments

If a payment fails on your end (insufficient funds, mandate revoked, card expired), you will not be charged and no service will be provided for that cycle. If you are charged but do not see access activated, contact support immediately — we will reconcile with Razorpay and either credit your account or issue a full refund within 7 business days.

8. Exceptional Circumstances

We may issue refunds outside the standard policy in cases of: prolonged service outages (> 24 hours); billing errors or duplicate charges; account compromise that prevented service use. Each case is evaluated individually.

9. Free Plan

The Free plan has no charges and therefore no refunds apply. Free plan users can upgrade at any time, at which point this refund policy applies from the date of upgrade.

10. Chargebacks

If you initiate a chargeback through your card issuer without first contacting our support, we reserve the right to suspend your account pending resolution. We will cooperate with your bank and Razorpay to resolve disputes, but we strongly encourage you to reach out to us first — we are happy to refund eligible cases directly.

11. Changes to This Policy

We may modify this refund policy for future purchases. Changes will be posted on this page with an updated date. Existing subscribers are governed by the policy in effect at the time of their purchase.

Contact

Refund questions? Email support@finoron.com or visit our Contact page.